Answers to common questions found here. If you don't see your question please send it to Dr. Dave's team of technicians by using the
Contact Us page.
A: Dr. Dave currently makes
Onsite Support house calls in the Kansas City metro area and handles
Instant House Calls anywhere in the country and around the world.
A: Dr. Dave can support international clients with the
Instant House Call service. Using IM (Instant Messaging) chat or VOIP (Voice over Internet Protocol) software to communicate with all English speaking areas of the world.
A: Instant House Call connections can only be made to clients with broadband Internet connections and will allow Dr. Dave and his team of technicians to actually view your computer via the Internet and control your mouse and keyboard to make repairs. All connections are done with your consent prior to a connection being made and cannot be done in the future without your authorization. Connections are made using the highest available encryption methods to prevent hackers from intercepting the connection.