Privacy Policy
Introduction
Dr. Dave's IT ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
We may collect personal information you voluntarily provide, including your name, phone number, email address, company name, and details about your IT environment when you contact us or request services. We also collect certain technical data automatically, such as your IP address, browser type, device information, and pages visited, through standard web server logs and analytics tools.
How We Use Your Information
We use the information we collect to respond to inquiries, provide IT services and support, send service-related communications (including SMS if you have opted in), improve our website and offerings, and comply with legal obligations. We do not use your information for unsolicited marketing without your explicit consent.
Sharing of Personal Information
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When your information is no longer needed, we securely delete or anonymize it.
Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also request that we restrict or stop processing your information. To exercise any of these rights, please contact us at 888-524-3731. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our site may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have inadvertently collected information from a child under 13, we will promptly delete it.
Opting Out of Text Messages
You have the right to opt out of receiving text messages from Dr. Dave's IT Support at any time. To opt-out, you can reply "STOP" to any text message you receive from us.
Consent and Opt-In
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us by phone at 888-524-3731 during live support hours (Mon–Thu, 9 AM – 5 PM ET | Fri, 9 AM – 3 PM ET), or visit our website at drdsit.com.